Will I still have service whilst my number transfers? You'll also lose service on your old SIM when your transfer has completed, this is when you can insert your SMARTY SIM and start using your number with us. We’ll send you an email and a text to your SMARTY SIM when your number transfer has gone through. When will I know my number has transferred to SMARTY? You'll receive a notification from us to let you know your transfer hasn't gone through and you'll need to re-submit the correct PAC code and number you want to keep. I've entered my PAC or existing number incorrectly? 😣ĭon't worry, if your PAC and mobile number don't match, no transfer will take place. Outside of that, it might take an extra business day, or longer if it's a Bank Holiday.įor example, if you submit your PAC to us on a Tuesday at 3pm, your number will transfer by 5pm the next day.īut if you submit your PAC to us on a Thursday at 7pm, your number won't transfer until the following Monday (providing it's not a Bank Holiday). Submit your PAC on a business day ( Monday-Friday 8AM-5PM) for your transfer to complete by 5PM the next business day.

Transfers should happen within 1 business day. You'll be asked to confirm the SMARTY number you are transferring over and the number you wish to transfer to SMARTY. Menu > Account Settings > Your phone number > Enter my PAC or STAC code We’ll send you an email when your SIM is activated, but you can start step 3 while you wait. Simply download our app, log in and hit My SIM arrived or log in to your online account and tap Activate my SIM to begin your billing month and start using your plan.Īctivation should happen in just a few minutes but could take up to 2 hours. If your SIM hasn’t arrived yet, that’s it for now. If you've got your SMARTY SIM ready, then go to step 2. Your provider’s reply must also include important information about any early termination charges or pay-as-you-go credit balances.

Text 'PAC' to 65075 along with your DOB (DDMMYY) for free from your old provider's SIM.

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